Ksharkpower, we understand that circumstances may arise when you need to cancel a service request or request a refund for a product. This Cancellation and Refund Policy outlines the procedures and terms for canceling services and seeking refunds on products purchased through our platform. By engaging with our services and products, you agree to the following policy:
Cancellation of Services
Cancellation Request: If you need to cancel a service request, please notify us as soon as possible. You can contact our customer support team through the provided channels, and we will guide you through the cancellation process.
Cancellation Charges: Cancellation charges may apply depending on the timing of the cancellation and the nature of the service requested. Any such charges will be communicated to you at the time of cancellation.
Refund for Cancelled Services: If you have made a payment for services that are eligible for a refund, we will process the refund according to our Refund Policy (detailed below).
Refund for Products
Eligibility for Refund: You may request a refund for a product purchase if it meets the criteria specified in our Refund Policy. This includes product defects, non-compliance with warranty terms, or other issues.
Refund Request: To request a refund, please contact our customer support team with details about the issue or reason for the refund. We will guide you through the process.
Refund Processing: Refunds will be processed in accordance with our Refund Policy and may vary based on the specific circumstances of the request.
Refund Policy
Our refund policy is as follows:
Product Defects: If the product you’ve purchased is found to have manufacturing defects or issues that affect its functionality, you may be eligible for a full refund. Please contact us promptly to initiate the refund process.
Warranty Non-Compliance: If a product is covered under a warranty and the issue is not resolved as per the warranty terms, you may be eligible for a refund. This is subject to verification.
Other Refund Circumstances: Refunds for product purchases under other circumstances will be considered on a case-by-case basis. We aim to provide a fair and transparent resolution based on the specific situation.
General Terms
Timely Contact: To be eligible for a refund or to avoid cancellation charges, it is important to contact us promptly to initiate the process. Delays in communication may affect eligibility.
Communication: All refund and cancellation requests must be made through our customer support team. We will guide you through the process and provide any necessary information.
Changes to Policy
Ksharkpower may update this Cancellation and Refund Policy as needed to reflect changes in our practices or legal requirements. Please review this policy periodically to stay informed about our cancellation and refund procedures.
We value your satisfaction and aim to provide fair and efficient solutions for cancellations and refunds. If you have any questions or concerns about our policy, please feel free to reach out to our customer support team for assistance.